Training

The only firm in Quebec that makes live calls in front of the class participants

1ST PART: THE STRATEGY

2nd part: Phone calls in simulation mode

3RD PART: PHONE CALLS IN REAL MODE

Module I:
• Preliminary information
• Introduction
• Telemarketing advantages
• Telemarketing applications
• Telephone versus face to face

Module II:
• Voice criteria
• Telephone label
• Vocabulary to be used / not to be used
• Types of questions
• Interactive communication techniques
• Practical advice

Module III:
• The ” KCC ” law
• Telemarketing script
• Objections / arguments
• Multiple telephone scenarios
• Summary exam

  • Role playing (agent / customer) with every trainee
  • Case study
  • Coaching and tweaking

• Trainer;
• Trainees;
• Private telephone workshops and supervision;
• Analysis and evaluation.

Public Training Sessions Starting at 233$ Per Individual

Interactive telecommunication techniques designed for customer service employees

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